UPDATED - Boil Water Advisory

Portions of Neshannock Township under Advisory from PA American Water
Water Droplet

A precautionary boil water advisory (see below) is still in effect for Pennsylvania American Water customers living in portions of the City of New Castle, South New Castle, Union Township, Shenango Township, Hickory Township, Neshannock Township and Mahoning Township.  PA American Water has made the following progress:

  • Crews completed repairs on the broken 12-inch water main last evening.
  • Normal water pressure has returned to water storage tanks in Union Township and Neshannock Township.
  • Pennsylvania American Water has started collecting water samples to test for bacteria in the distribution system.
  • The boil will be lifted after two consecutive days of bacteria sampling come back negative.
  • If the two consecutive days of bacteria sampling come back negative – the boil could be lifted early Thanksgiving morning.
  • Potable water tankers are available in the Lawrence Village Plaza parking lot located at 2650 Ellwood Road in New Castle and the Neshannock Municipal Building located at 3131 Mercer Road and at the Sears parking lot located at 2500 West State Street in New Castle.
  • Operating hours for these locations are 7 a.m. until 7 p.m.
  • Customers should bring their own containers to fill and follow all CDC guidelines for hand hygiene and social distancing.  

We will provide additional updates as they become available.

Original Post:

Pennsylvania American Water today issued a precautionary boil water advisory for customers in portions of the City of New Castle, Union Township, Shenango Township, Hickory Township, Neshannock Township and Mahoning Township. 

Pennsylvania American Water experienced a loss in positive water pressure on November 22, 2020 at water storage tanks in Union Township and Neshannock Township following a 12-inch water main break. The broken main limited the company’s ability to replenish the water storage tanks and local system.

A loss of positive water pressure is a signal of the existence of conditions that could allow contamination to enter the distribution system through backflow by back‑pressure or back-siphonage. As a result, there is an increased chance that the water might contain disease-causing organisms.

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. You should use boil or bottled water for drinking, making ice, washing dishes, brushing teeth and food preparation until further notice. 

Pennsylvania American Water is repairing the water main break that caused the loss of water pressure at local water storage tanks. Pennsylvania American Water will be collecting and analyzing additional water quality samples including bacteria samples when the repair is complete.

To ease this inconvenience, potable water tankers are available in the Lawrence Village Plaza parking lot located at 2650 Ellwood Road in New Castle and the Neshannock Municipal Building located at 3131 Mercer Road.

An additional tanker will be stationed at the Sears parking lot located at 2500 West State Street in New Castle as of 1:30 p.m. on Nov. 23. Operating hours for these locations are 7 a.m. until 7 p.m. Customers should bring their own containers to fill and follow all CDC guidelines for hand hygiene and social distancing.   

For additional information, visit PA American Water and click on "Alerts."